FORESIGHT Global Health provides premium insight, news and analysis to a growing audience of global decision makers. A central mission of FORESIGHT is our commitment to upholding the highest standards of data protection for our readers. This privacy policy applies to all websites and web applications which link to this policy and are published by FORESIGHT Global Health (“Sites”). 

If you wish to amend any of the personal information that we hold about you, or update your marketing preferences, you can do so at any time through your account or by contacting our data department. If you have any queries about how we use your personal information, please contact our data department at data@foresightglobalhealth.com.

Information we collect

This section details the information we may collect about you. We explain why, and how, we use it in later sections.

Account information 

If you decide to create an account or enquire about one of our products or services, we’ll ask you to provide us with some specific information, for example:

  • Basic personal details — such as name, title and date of birth;

  • Personal contact details — such as home address, delivery address, home phone number, mobile phone number, and email address;

  • Work details — such as job title, department, company name, company address, work email address and office phone number;

  • Log in details — such as username and password;

  • Payment details — such as your bank account and payment card information.

Additional information

On occasion, we will ask you to voluntarily provide additional information, for example:

  • Your opinion of our products and services;

  • Your preferences, including newsletters;

Information we obtain from partners and public sources

In some circumstances, we collect information about you from our partners or from publicly available websites to help us better understand our audience and enhance the relevance of our content. For example, in some cases we may obtain the contact details of potential speakers for FORESIGHT Global Health events or seminars from public websites.

Information we obtain through cookies and similar tools

We use cookies (and similar technologies) and analytics tools across our Sites to collect information about you. This information can be used to improve the performance of the site, make advertising more relevant and enhance your user experience. We provide detailed information about cookies and similar technologies within our cookie policy; examples include:

  • Your usage — we use cookies to understand how our customers use our Sites and interact with our communications and journalism. This helps us to identify usability issues and improve the assistance we can provide to users and is also used for aggregated and statistical reporting purposes.

  • Your device — we use cookies to understand what type of device you are using to show you the best version of the site.

  • Your engagement with advertisements — we use cookies to understand what advertisements you have been shown, or clicked on, to bill our advertising partners, and to present you with advertisements that are more relevant to you.

  • Your location — we use cookies to be able to display the version of the site that is most relevant to your location. For example, if you log in to foresightglobalhealth.com from the US, you may be shown a US version of the site.

    If you wish to manage your cookies, please follow the instructions in the “How to manage cookies” section within our cookie policy.

Lawful basis for processing

We only process personal information where we have a lawful basis for doing so, such as the following:

  • User consent — This is where you have given us explicit permission to process personal information  for a given purpose. For example, if you complete one of our general enquiry forms, we would ask for your consent if we wanted to use your personal information for any other purpose. You have the right to withdraw this consent at any time. You can manage your preferences within your account or by contacting customer services at customerhelp@foresightglobalhealth.com.

  • Legitimate business purposes — This is where we have a legitimate interest, as a business, to process personal information. For example, where we are aware of copyright infringements on our Site, it is in our legitimate interests as a business to identify those responsible. We take due care to balance our interests against your right to privacy.

  • Contractual necessity — This is where we have to process personal information to meet our contractual obligations. For example, if you are a print subscriber, we would need to process your delivery address to fulfil your subscription.

  • Legal obligation — This is where we have to process personal information in order to comply with the law. For example, we process and retain customer invoice information to comply with financial regulations.

How we use your personal information

We collect personal information for seven main reasons:

  1. To provide our service — We require some of your basic personal information so our services work as you would expect, for example, delivering the print journal to your correct address, providing access to our digital content, notifying you of changes to our services and dealing with customer services queries. We may record customer calls for monitoring and training purposes.

  2. To improve and maintain performance — In order to provide you with the best possible user experience, we need to make sure that our products and services work as they should. Using personal information helps us understand how our readers use our Sites so we can make improvements. This includes testing proposed developments on our Sites, reaching out to our customers with market research surveys and hosting subscriber focus groups.

  3. To bill our customers — We, along with our authorised payments processors, securely process your payment information to take payments, give refunds and to detect and prevent fraudulent activity. We will also update your payment information in the event that a payment is unsuccessful. You can manage your payment information at any time by contacting customer services. If your subscription is provided by your employer or educational institution under a group subscription, we will report how active you are for the purposes of billing.

  4. To monitor compliance with our policies and terms — We monitor for breaches of our terms of use and copyright policies. For example, we reserve the right to inform the subscription holder if, through use of a group subscription, you are using our content in breach of the terms of use or copyright policies of our Sites. We also monitor activity on our Sites to detect and prevent invalid or fraudulent traffic.

  5. To personalise our products and services — We may improve your experience of our products and services by personalising parts of our Sites and apps with the information you give us and what we learn about you. This includes showing you articles you may be interested in and recommending emails you may wish to sign up to. Where our Sites have such functionality, you can manage elements of personalisation in your account.

  6. To communicate product changes and offers — We want you to get the most out of our products and services, including showcasing our latest content and newsletters. We may contact you with carefully-curated FORESIGHT Global Health offers and promotions, exclusive event invitations and feature announcements. You are able to change your preferences at any time through your account or by contacting customer services. We also personalise our communications for strategic purposes. For example, we might offer group subscriptions to portfolio managers.

  7. For the purpose of advertising — We rely on advertising revenue in part to support our award-winning journalism. We need to process your information to understand the effectiveness of the advertising we serve to you and others, and to deliver relevant personalised advertising. We may use the information you give us and the information we collect about you to serve you with the most appropriate advertisements. You can manage your advertising settings for the Sites that carry out this activity in your account or by contacting our customer service. 

Who we share your personal information with

We disclose personal information to facilitate the running of our business or to provide specific services you have requested. Commonly, we will disclose information to:

  • Service providers — We engage service providers who help to support our business and improve our products. These service providers include, for example, fulfilment providers for delivery of our digital content and marketing; customer service agencies; hosts, organisers and sponsors of our events; organisations that host our Sites or databases; and providers of online surveys. We also work with a number of distribution partners to deliver subscriptions. We have contracts in place with these data processors and they can only use your personal information under our instruction. For example, if you have a print subscription with us, we will disclose your information (address, contact details) to our distribution partners to facilitate delivery of the print journal.

  • Advertisers — We, and our advertising partners, use cookies to collect personal information and serve you with advertisements that we believe are relevant to you and your interests. There is more specific information about our advertising partners and data sharing in our cookie policy.

  • Institutional customers — If your subscription is provided by your employer or educational institution under a group subscription or trial, we may provide your employer or educational institution with information about your level of activity on the site for the purposes of billing. This information is provided at a high level and your employer cannot track exactly what articles you have read. We may also provide current or prospective institutional clients with activity information about individual subscribers who registered using that entity’s corporate email address. We will always contact individual subscribers before doing so, and will respect any requests not to share this information.

  • Social media providers — Information will be shared with social media platforms where you log in to our Sites via a social media account, or use components on our Sites provided by social media platforms (e.g. the “Facebook Recommend” function). We also share the information of our subscribers with social media partners for the following reasons:

    • To prevent existing subscribers from being targeted with subscription offerings on social media platforms;

    • To create lookalike audiences for the purposes of targeted advertising on social media platforms

    • To encourage users to get the most out of their subscription.

  • Other users — Our Sites are publicly accessible and anyone around the world who accesses our Sites will be able to see anything you post, such as comments about an article. We encourage you to use a pseudonym when commenting on our Sites if you do not wish to be identifiable to other readers.

  • Legal processes and successors in title — We may also disclose your information to comply with applicable laws, court orders or other valid legal processes, and to enforce or apply our terms of use, any subscription agreement, or any of our other rights. We may transfer or disclose your personal information to any entity which takes over or acquires the relevant FORESIGHT Global Health business. We also share aggregated, non-identifiable information with third parties. Before sharing this information, we ensure that it cannot identify you as an individual. For example, we regularly release information about the size and growth of our audiences.

How long we retain your personal information

We retain the majority of your personal information for as long as your account is active and therefore open; this allows you to continue accessing our content, products and services.

If you become inactive and are not a subscriber, we may delete elements of the information associated with your account. We will normally warn you if your access is going to be withdrawn and give you the opportunity to retain your account.

Where we don’t need to keep all of your information in full, we will obfuscate or aggregate it, for example, web activity logs and survey responses. This is to ensure that we do not retain your information for any longer than is necessary.

A summary of how long your personal information is retained can be found below:

Category of Data

Example

Retention Period

Justification for Retention

Billing information

Masked details of most recently used payment method

5 years

For regulatory reasons we are required to retain accounting records for 5 years.

Business intelligence

Web activity on foresightglobalhealth.com

36 months (then aggregated + non-personally identifiable)

To improve and maintain performance, personalise our services and to provide our product.

Comments

Comment on a FORESIGHT article

Life of the article

To enable our readers to see other readers’ comments about our content.

Customer service queries

Complaint about non-delivery of print journal

5 years

To provide a case history to assist us to answer your queries.

Communication history

Email stating that your subscription is up for renewal

5 years

So that we have a record of what communications we have sent to you, to better assist your queries

Event registration

Sign up information for events

13 – 36 months

For event administration and, with your permission, to invite you to future events.

Market research

Responses to a survey about FORESIGHT journalism

13 months (then aggregated + non-personally identifiable)

To administer market research incentives, avoid duplicating research requests and to understand research responses against usage of our Sites.

Subscription information

Account information relating to a Financial subscription

5 years post-subscription

To enable us to fulfil your contract with us.

It is sometimes necessary for us to keep your personal information for longer periods of time, for example:

  • If there is a statutory requirement to retain it;

  • If we require the information for legal reasons or there is a legitimate business need for us to retain it;

  • To ensure we do not contact you if you have asked us not to.

Your rights

Under data protection laws, you have rights as an individual in relation to the personal data we hold about you. These rights include:

  • The right to object to direct marketing — your preferences, including in relation to direct marketing, can be found in your account or by contacting customer services;

  • The right to access the personal data that we process about you;

  • The right to request the deletion of your personal data;

  • The right to request the rectification of your personal data — you can manage some of this information in your account.

You can exercise these rights through your account or by contacting customer services via customerhelp@foresightglobalhealth.com.

 

Where this privacy policy applies

Personal information is collected by FORESIGHT Global Health on behalf of the publisher FORESIGHT Media Group.

Our Sites are not intended for children under 16 years of age. We do not intentionally collect or use any information from children.

Our Sites contain links to third party websites which are not subject to this privacy policy. We are not responsible for their content, use of personal information, or security practices.

If you have a query in regards to the processing of your personal information, please contact our data department directly at data@foresightglobalhealth.com.


Data responsible and contact details

FORESIGHT Global Health – C/O FORESIGHT Media Group
Registered Office: C/O FORESIGHT Media Group, Noerrebrogade 45C, 2200 Copenhagen V, Denmark
Registered Number /CVR: 33776403
data@foresightglobalhealth.com

 

Changes to this privacy policy

This policy is effective from 15 September 2020.
Any changes we may make to this privacy policy will be posted on this page. If changes are significant, we may choose to notify you by email or to clearly indicate on our home page that the policy has been updated.